This is what our customers have said about us recently .... these are real letters recieved and currently located within our testimonial file on the wall in our Vauxhall showroom ....
19.4.2012 -to the General Manager and staff from a local Husband and Wife
we would particularly like to thank the staff in the service department, Nicola, Roy ,Keith, and others who are always so welcoming and courteous, and extremely helpful and accommodating. It seems as though nothing is too much trouble for them , they give us top class attention
14/3/2012-A kind Gentleman from Calverleigh, Tiverton wrote
-" wish to record my satisfaction at the service I have received at your garage on the two occasions it has been necessary to bring my car to your garage. Your service manager Mr Roy Dix and his team are in my opinion second to none. From my phone contact to arriving with my car all the way from Tiverton, well worth the journey of nearly 40 miles each way,to be treated as one hopes, but in this day and age seldom receives.I will be pleased to recommend and use your service again".
5/3/2012
From a family from Launceston who describe themselves as "owners of the retirement home for old Vauxhalls"
To everyone at Parkside , we are delighted to read in the N.D.J of your gaining the Vauxhall Customer Excellence Award, Very well deserved!.
In Feb 2012 we were awarded the prestigous Customer excellence award by Vauxhall UK
This award, is as a result of 12 months of independent customer surveys form both sales and service customers and firmly places Parkside in the top very few Vauxhall dealers in the Country as a whole. We can think of no better reccomendation than that !
If any potential customer wishes to see the results in detail we would be only too proud to do so !
In Feb 2012 a customer from Winkleigh wrote
" prior to purchasing my car , I visited most dealerships in the Bideford and Barnstaple area to try other cars. I have to say the whole atmosphere of your organisation from what I have experienced to date leaves the other dealers standing. Your sales lady stands 'head and shoulders' above the sales personnel at the other dealers I visited . She kept me updated efficiently on delivery news and when the vehicle would be ready for collection. She was welcoming, extremely courteous and very informative"
In July 2011 a customer from Barnstaple wrote to the Managing Director of Vauxhall UK copied to us
" I have recently purchased a new Vauxhall Corsa from Parkside Vauxhall in town. I felt that I should write to express my total satisfaction with the service that I have recieved so far. I have been dealing with Mark Floyd and have recfieved a first class courteous and totally professional service.
In this day and age where people are all too quick to complain, I feel that it is even more important to aknowledge a job well done !"
In June a customer from Warwickshire wrote
"just a note to thank you for supplying us with the above vehicle (a Meriva). We are so pleased with it and it was delivered with everything in place. We would like to thank Mark Poulsom for sorting out everything for us. We would also like to thank the courteous delivery driver who came to us , he was so polite and helpful , just wish your garage was near to us.
In June 2011 a customer from Kingsbridge South Devon wrote after scoring us perfect 10's on the Vauxhalls survey ,
" We had first class attention at all times which made it worth buying out of our immediate area "
I would like to thank all our customers who write in or take the trouble to complete independent surveys , it is really important to us to get feedback so we can keep improving , we regularly score with Vauxhall as the best dealer in the South West but there is always more you can do and we never rest on our laurels.
Thank you
Andrew Witherington
Group Sales Director